Customer Service Representative-CSR

Job Overview

The HR Department of a reputable international corporate courier service company as ESC Courier typically looks for cheerful Customer Service Representatives who are diligent and comfortable in working with a cross section of clientele and staff, from informal to formal/corporate environments

Key Responsibilities

• Customer Service Requirements and Responsibilities: 

• Must be fluent in English and at least one local language. Additional languages are a plus.

• Must hold a minimum of Senior High School Diploma and above.

• Respond to calls, messages and e-mails on orders and deliveries cheerfully.

• Keep customers informed on their parcel status and updates cheerfully.

• Be assertive; help customers place orders correctly, modify or effectively explain delivery options.

• Coordinate with dispatch and warehouse teams to ensure smooth deliveries.

• Handle complaints and delays professionally and with extra care as we exist to deliver.

• Tech-savvy, comfortable working with basic office systems; use digital tools and applications.

• Two References. Must be trustworthy and punctual.

• Accounting background is a plus.

Qualifications

• High school diploma or equivalent (Bachelor’s degree in logistics or supply chain is a plus).

• Experience in road freight operations or logistics preferred.

• Strong understanding of transport regulations and freight management.

• Proficiency in logistics software and GPS tracking tools.

Benefit?

• Monthly Salary + Performance Bonuses

• Health Insurance

• SSNIT contributions

• Dynamic work environment with industry professional developmental opportunities; training/workshops 

• Domestic and International Conferences etc.
  
  

How to Apply

Upon Publication send; Application Letter and Resume/CV to the General Manager: management@esccourier.com Closing Date: [published on as needed bases]